(R3) Customer Service Rep - 4PM
About The Position
This position is for a Customer Service Representative at Lineage Logistics, a leading temperature-controlled logistics company. The role involves performing core customer service duties such as processing customer orders, tracking product availability, and resolving customer inquiries in a timely manner. Key aspects include invoicing, verifying receipts, developing and maintaining professional customer relationships, generating reports, and coordinating with warehouse and operations teams on product availability and special client requests. The company emphasizes its mission to transform the food supply chain to eliminate waste and help feed the world, and offers a career path with opportunities for growth and promotion. Lineage Logistics is committed to being an Equal Employment Opportunity Employer, valuing respect and team member development.
Requirements
- High School diploma or GED may be required depending on facility
- Excellent verbal and written communication skills; English may be required
- Excellent organizational skills, including ability to multi-task and prioritize workload
- Proficient computer skills, including Microsoft Office Suite
- May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility
Responsibilities
- Perform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner
- Invoice and verify accounts accurately and in a timely manner
- Verify inbound receipts for accuracy
- Develop and maintain customer relationships in a professional manner
- Generate customer reports per customer request (i.e. weekly, monthly late/bill reports)
- Coordinate availability of product and schedule for daily shifts with warehouse team
- Coordinate with Operations on special client requests; expediting when necessary
- Serve as first point of contact to resolve customer issues
- Maintain and file documentation in organized and comprehensive way
- Partner with Inventory and Operations to research inventory discrepancies and misplacements
Benefits
- safe, stable, reliable work environments
- medical insurance benefits
- dental insurance benefits
- basic life and disability insurance benefits
- 401k retirement plan
- paid time off
- annual bonus eligibility
- a minimum of 7 holidays throughout the calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
