Customer Service Rep - Day Shift
About The Position
At GXO, we know our greatest asset is people like you - energetic, innovative people of all experience levels and talents who make GXO a great place to work. Your career matters to us because your passion and excitement will help keep our company moving forward. Monday - Friday 9:30am to 6:00pm We believe providing superior support and solutions for our customers drives our success, and we want to put you behind the wheel. As the Customer Service Representative, you will be responsible for maintaining workflow by assisting managers and supervisors with the coordination of warehouse duties, including inventory, creating packaging slips and reports, and fulfilling customer orders. If you’re excited about the challenge of working for a rapidly growing global company, we have an opportunity for you to grow with GXO.
Requirements
- Proficiency in Microsoft Office
- Ability to communicate effectively with carriers, customers, employees and management
- Proven ability to multitask and prioritize workload in a fast-paced environment
Nice To Haves
- High school diploma or equivalent
- Availability to work a flexible schedule when needed
- 1 year of customer service experience
- 6 months of experience in a warehouse setting
Responsibilities
- Coordinate workload allocation among warehouse workers, material handlers and drivers
- Prepare work orders; troubleshoot orders and resolve discrepancies as needed
- Assign and release orders sent for loading and unloading
- Allocate and research inventory for orders
- Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs)
- Maintain and generate required reports
- Process, audit and file various documentation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
