Customer Service Representative -PRN (Day Shift)

Chestnut Health Systems•Belleville, IL

1d•$16 - $17•Onsite

About The Position

Do you bring strong customer service and business office skills and want to make a difference in your community? Chestnut Health Systems is seeking a Customer Service Representative to support our Granite City, IL location. This PRN role is often the first point of contact for clients and visitors and plays a key role in creating a safe, welcoming, and respectful environment while supporting efficient clinic operations. Chestnut Health Systems™ is a leading provider of integrated health care services. Since 1973, Chestnut has grown to more than 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri. We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A. Schedule: All pick up shifts will fall between Monday–Friday, 8:00 a.m. – 5:00 p.m, this role is only filling in hours.

Requirements

High school diploma or equivalent
Strong customer service and telephone communication skills
Knowledge of standard office procedures and use of office equipment
Good interpersonal, organizational, and time-management skills with attention to detail
Ability to manage multiple tasks in a fast-paced environment
Basic keyboarding skills and experience using Microsoft Office products
Ability to commute between locations as required
Valid driver’s license, private automobile insurance, and insurability

Responsibilities

Greet clients and visitors in a courteous, respectful, and professional manner that supports a safe and welcoming environment
Collect demographic, financial, and insurance information in person and by phone
Verify insurance coverage and current payer eligibility
Discuss payment plans, waivers, and fee agreements with patients in a clear and compassionate manner
Ensure electronic medical records are complete, accurate, and up to date
Schedule appointments and support clinic flow and access to services
Operate standard office equipment and support front office operations
Promote recovery-oriented and trauma-informed care principles, including hope, respect, empowerment, wellness, and connectedness
Maintain confidentiality and protect sensitive client and organizational information
Provide additional administrative and customer service support as assigned