Customer Service Rep - Home Medical Equipment (Full-Time, Temporary, Days)

Enloe Health • Chico, CA

4d • $20 - $27

About The Position

The Customer Service Representative is responsible for providing information, processing referrals, and coordinating delivery of medical equipment to be used in the home. They are responsible for acceptance of referrals and collection of patient demographic and insurance information, including obtaining authorizations. They schedule all clinical visits to the patient and gather all appropriate documentation. Serves as a liaison between the patient, physician, insurance company and other health care providers. The Customer Service Representative must maintain strict confidentiality in all matters pertaining to patients of Enloe Health.

Requirements

• One year experience experience in customer service
• Six months experience in a healthcare or related setting performing tasks such as patient registration, insurance verification, medical billing, patient DME education or handling of DME equipment.
• Must have excellent telephone communication skills and interpersonal skills to maintain a high degree of rapport with patients, co-workers, physicians and the public.
• Must be able to follow instructions, work quickly and accurately in a fast-paced environment.
• Must be able to work under, but not require constant and direct supervision.
• Analytical and grammatical skills are necessary to communicate effectively, verbally and in writing.
• Capable of using Microsoft Word, Excel, Outlook (Microsoft Office Suite) for a variety of support functions.
• Organizational and multi-tasking skills are essential.
• Must show sensitivity for the patient and family and maintain strict confidentiality.
• Must be able to fulfill the essential functions of the position.

Nice To Haves

• Medical terminology
• Previous home medical equipment to include knowledge of supply items
• EPIC order review
• understanding of basic insurance coverage for DME items.

Responsibilities

• providing information
• processing referrals
• coordinating delivery of medical equipment to be used in the home
• acceptance of referrals
• collection of patient demographic and insurance information, including obtaining authorizations
• schedule all clinical visits to the patient
• gather all appropriate documentation
• serves as a liaison between the patient, physician, insurance company and other health care providers
• maintain strict confidentiality in all matters pertaining to patients of Enloe Health

Benefits

• $0 premium medical plan to include vision insurance
• Prescription and dental group insurance
• Retirement with employer match
• Generous paid time off (PTO) plan that starts accruing immediately and can be used as it's earned
• Extended Sick Leave
• Flexible Spending Accounts for unreimbursed medical expenses and dependent care
• Employee Assistance Program
• Educational Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed