PATIENT ACCOUNT REP/ CUSTOMER SERVICE Full Time Days

East Tennessee Children's Hospital•Koppel, PA

About The Position

BASIC PURPOSE OF THE JOB Responsible for accurate billing and collection of hospital Receivables. Works closely with families to address questions/concerns and ensures proper insurance coverage for child. Gives feedback to team leader on ways to improve daily processes and improve collections. Able to work in a team environment and problem solve. Ensures clean claims and timely follow up with insurance companies. REPORTS TO Lead Inpatient Account Rep/ Lead Outpatient Account Rep

Requirements

High School Diploma/GED required.
Excellent customer service skills and ability to work well with a team required.
Familiar with rules and regulations of CMS and other third party payers to ensure proper collection of insurance data to finalize claims for proper billing to proper payer on first time claim submission.
Ability to work with insurance companies to ensure timely payment of claims.
Problem solving skills required.

Nice To Haves

Hospital billing and collection experience preferred.

Responsibilities

Processes all bills on the day they are received.
Follows up on accounts based on Departmental guidelines.
Works all insurance rejections in a timely manner.
Works effectively with UM, Medical Records and ancillary department staff to ensure a seamless process flow between departments and the revenue cycle.
Creates team environment with other departments to problem solve issues
Documents accounts properly, with notes being of a nature that they could be shared as part of a legal document or with the family.
Attends all required safety training and CBL requirements.
Provides examples for teachable moments for registration staff and coworkers.
Maintains professional composure and confidence during stressful situations
Patient/Family Complaints are handled in a confidential, timely and professional manner, ensuring confidentiality of all hospital and patient information at all times as observed by management and peers.
Continuously displays a “can do” attitude within the department and across department lines to contribute to the overall focus on service excellence at the hospital.
Identifies problems, offers solutions, and communicates with Management as needed.
Works as efficiently as possible to ensure best use of time in account short staffed for the day, major problems with billing etc.
Utilizes hospital resources and time respectfully and accountably.
Willingly accepts any other assignment that may be requested.