CUSTOMER SERVICE REP - Full Time

UHS•Corona, CA

6h•Onsite

About The Position

The customer service rep is responsible to query all persons entering the hospital based upon a set of standardized questions related to their current health status prior to allowing entry into the building. The screener will assure each person practices hand hygiene, and is wearing appropriate personal protective equipment, and completes the required question set. Visitors will be evaluated and directed appropriately. During non-busy times, the screener will complete other duties such as logging of patient belongings, infectious disease review and reporting, data tabulation, report generation, and other duties as assigned. The tradition of caring that culminated in the establishment of Corona Regional Medical Center® began in 1965, with the founding of Corona Community Hospital. Since that time the hospital has changed to meet the needs of the rapidly growing community. Corona Community Hospital merged with Circle City Medical Center in 1992 and the resulting entity became Corona Regional Medical Center. The merged hospitals are now a 238-bed community hospital network comprised of a 160-bed acute care hospital and a 99-bed rehabilitation campus. It is certified by The Joint Commission, employs more than 1,250 trained healthcare workers and has a medical staff of approximately 347 physicians representing more than 40 specialties.

Requirements

Good customer service and communication skills.
Ability to adapt quickly to change in a positive manner.
Ability to communicate effectively, both verbally and non-verbally. Positive attitude.
Able to work in an organized and efficient manner.
Able to use computer and Microsoft Office
Ability to exercise initiative while remaining within job description boundaries.
Attention to detail, accuracy and ability to maintain confidentiality.
Must demonstrate effective interpersonal skills, oral and written communication skills in the English Language.
One year of customer service experience preferred.
High school diploma or equivalent

Nice To Haves

Health care or caregiver training, preferred

Responsibilities

query all persons entering the hospital based upon a set of standardized questions related to their current health status prior to allowing entry into the building
assure each person practices hand hygiene
ensure each person is wearing appropriate personal protective equipment
complete the required question set
evaluate and direct visitors appropriately
logging of patient belongings
infectious disease review and reporting
data tabulation
report generation
other duties as assigned