Customer Service Rep/Dispatcher

Tolin Mechanical•Denver, CO

46d•$19 - $21

About The Position

We have an opening for a Customer Service Representative. This position's primary objective is to utilize the dispatch software to effectively maintain work schedules for service representatives and assure that customer commitments are met in a timely manner. This position must maintain a working knowledge of all maintenance contracts that are assigned to them, including type of coverage, which services are included, and which services are billable.

Requirements

Over 18 years of age
High School diploma or GED
Excellent written and verbal communication skills
2-3 years of Customer Service Experience
Excellent Customer Service phone skills
Ability to understand technical terminology and mechanical processes
Computer literate and technology savvy
Proficient in Microsoft Suite
Strong organizational skills
Detail oriented and ability to multi-task

Nice To Haves

Two years of post-secondary education and/or minimum of two years commercial HVAC dispatch experience preferred
Key2Act/Great Plains software experience a plus
Understanding or 3rd party work order systems (Service Chanel, etc.)
Ability to multitask, detail oriented, positive attitude

Responsibilities

Daily coordination of Service Technicians to perform scheduled maintenance and repairs to assure Customer commitments are met.
Daily, weekly, monthly scheduling of Technicians.
Daily interaction with Customers to meet their needs as well as Service Managers, Field, Supervisors, Technicians, Parts Coordinator, Service Accountant, and Sales Reps to facilitate meeting customer needs.
Quoting repair work to Customers and follow up procedures.
Working with A/R Department on current Customer status.
Providing support with warranty issues.