Dispatcher/Customer Service

Alloy Wheel Elite, LLC-posted 1 minute ago

Full-time • Entry Level

Onsite • Plainview, NY

11-50 employees

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Position Overview Alloy Wheel Repair Specialists is seeking a dependable and customer-focused Dispatcher / Customer Service Representative to support our New York operations. This on-site role is essential to ensuring efficient technician scheduling while delivering an exceptional customer experience. The ideal candidate is organized, communicates clearly, and thrives in a fast-paced, team-oriented environment.

Schedule and dispatch mobile technicians to customer and dealership locations.
Coordinate daily routes to ensure efficiency and timely service
Serve as the primary point of contact for customers regarding scheduling, service updates, and general inquiries
Answer inbound calls and emails in a professional and courteous manner
Communicate daily assignments, updates, and changes to technicians
Monitor route progress and proactively address delays, cancellations, or urgent service needs
Work closely with sales and operations teams to support service delivery
Maintain accurate records of appointments, service calls, and technician availability
Utilize dispatching, scheduling, and CRM systems to document and track activity
Provide consistent, high-quality customer service while managing multiple priorities
Work with accounting and technicians to ensure payments are reconciled

High school diploma or equivalent required
Prior experience in dispatching, customer service, scheduling, or call center roles preferred
Experience in automotive, mobile service, or field service environments is a plus
Strong organizational and multitasking skills
Excellent verbal and written communication skills
Professional, calm, and customer-focused demeanor
Proficiency with Microsoft Office and CRM or scheduling systems
Strong attention to detail and problem-solving abilities

Experience in automotive, mobile service, or field service environments is a plus

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