Customer Service Rep - Dispatcher

Pelicano Plumbing • Pennington, NJ

9d • Hybrid

About The Position

Do you thrive on bringing order to chaos? Love helping people and solving problems at lightning speed? What if your next job could be more than just "answering phones"-what if it was the heartbeat of a busy, respected plumbing team? Pelicano Plumbing in Pennington, NJ is on the hunt for a full-time hybrid Customer Service Rep - Dispatcher who's not only great with people but also sharp, organized, and ready to play a key role in keeping our operations smooth and customers happy! We offer: Competitive pay, based on experience Paid holidays A 401k plan No on-call shifts and no weekends DISCOVER WHO WE ARE At Pelicano Plumbing, we understand that our greatest asset is our team, and we take immense pride in taking care of our employees. As a family-owned and operated business, we extend that sense of family to our employees, believing in a healthy work-life balance that allows our team to spend valuable time with the people who matter most. We treat every home and family with the utmost care, just as we would our own. Our culture is deeply rooted in three generations of plumbing expertise, with over 30 years of experience, and our commitment to excellence is unmatched. At Pelicano Plumbing, we're more than a company; we're a family dedicated to delivering top-notch service to our community. DIVE INTO YOUR DAY This is a full-time hybrid position with a schedule of Monday through Friday between 7:00 AM and 6:00 PM. As our Customer Service Rep - Dispatcher, your day begins with a smile-literally. You'll be the cheerful, confident voice answering customer calls, gathering their needs, and ensuring their concerns are addressed swiftly and professionally. You'll juggle scheduling with urgency, making sure high-priority jobs get the attention they need. While our techs are in the field, you'll be the go-to back at the office-coordinating, supporting, and jumping in with administrative duties that keep things flowing smoothly. It's a fast-moving, dynamic role where your communication and organization skills truly shine-and your positive energy sets the tone for everyone you interact with.

Requirements

• Proficiency with Microsoft Office Suite
• Excellent communication skills, both verbal and written
• Friendly demeanor with a strong focus on customer satisfaction

Nice To Haves

• Experience with ServiceTitan
• Call center experience or prior CSR/dispatch experience in the trades industry

Responsibilities

• Answering customer calls
• Gathering customer needs
• Ensuring customer concerns are addressed swiftly and professionally
• Scheduling with urgency
• Coordinating
• Supporting
• Administrative duties

Benefits

• Competitive pay, based on experience
• Paid holidays
• A 401k plan
• No on-call shifts and no weekends

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed