Customer Service Rep 1

Universal Avionics•Tucson, AZ

About The Position

Responsible for receiving and processing incoming customer units for repair, ensuring accurate documentation, compliance, and timely routing to repair teams Essential Duties and Responsibilities include the following. Other duties may be assigned.

Requirements

An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Familiarity with repair documentation and ERP/MRP systems preferred
Proficiency in data entry and documentation accuracy.
Strong attention to detail and organizational skill
Ability to work in a team environment and communicate effectively
Ability to read and interpret purchase orders
High school diploma or equivalent; aviation or logistics experience preferred.

Nice To Haves

Understanding of Repair Processes
Attention to detail
Regulatory Compliance
ERP/MRP systems
adhere to work instructions and SOP’s
Time management
Quality assurance awareness
aviation or logistics experience

Responsibilities

Receive and inspect incoming units; verify part/serial numbers and work scope requested
Log units into ERP system and create maintenance sales/work orders.
Ensure paperwork and regulatory compliance (FAA/EASA/Uk CAA).
Communicate discrepancies to Customer Support.
Tag, store, and route units to appropriate repair staging shelves

Benefits

Benefits eligibility starts on your first day as a full-time employee at Universal Avionics.
Medical insurance (multiple plan options, including low-deductible PPO)
Preventive care covered at 100%
Affordable copays for doctor visits, urgent care, and prescriptions
Teladoc virtual care access
Vision coverage through VSP (includes exams, frames, and lenses)
Dental insurance (covers preventive, basic, and major services)
401(k) with immediate safe harbor match (100% match on up to 4% of pay after 60 days)
9/80 work schedule option – every other Friday off
Vacation, sick time, and 14 paid holidays (including a week in December)
Tuition reimbursement
Gym reimbursement
Wellness programs: Vitality (earn rewards for healthy habits)
One Pass Select (discounted access to gyms, fitness apps, and more)
Travel assistance and employee discounts
Employee Assistance Program (EAP) and emotional wellness support: Up to 3 free counseling visits per issue/year through Reliance Matrix Up to 6 free counseling sessions per issue/year through Health Advocate Includes mental health, financial, legal, work-life, medical navigation, and life coaching support
And more!