Customer Service - Project Manager

USA Waste and Recycling•Enfield, CT

13h•Onsite

About The Position

Customer Service Project Manager USA Waste and Recycling USA Waste and Recycling, Inc USA Waste is at the forefront of waste hauling and processing - innovating every step as we work to find the best solutions for safe and efficient residential and commercial services. From building the country's largest state-of-the-art recycling facility to powering our buildings with solar energy and fueling our trucks with all-American natural gas, we are committed to you, our communities, and the planet. Our story started with a single truck. In 1974, founder Guy "Sonny" Antonacci and his wife, Mary Ann, began Somers Sanitation - named after our hometown of Somers, Connecticut. Today, three generations of family and a dedicated team of professionals are leading our companies into the future. While our fleet, facilities, services, and family have all grown, we take pride in continuing to operate our businesses based on the fundamental principle that has guided us since the beginning - to provide exceptional service and innovation to the communities and people we serve. Join a team committed to taking big leaps forward to remain at the forefront of sustainability. Some see waste. We see possibilities. Position Summary: The Customer Service Project Manager is responsible for planning, coordinating, and executing customer service-related projects, including system initiatives, departmental improvements, and acquisition integrations. This role ensures projects are delivered on time, within scope, and aligned with customer service operational needs. The Project Manager serves as the primary project coordination point for Customer Service systems, tools, and acquisition-related initiatives, partnering with CS leaders, IT, Operations, and external stakeholders.

Requirements

High School diploma or equivalent
2-4 years of project coordination or project management experience
Experience supporting systems, operational, or contact center projects
Strong project management and organizational skills
Ability to manage multiple initiatives simultaneously
Excellent communication and stakeholder coordination skills
Strong problem-solving and risk-management capabilities
Comfortable working in fast-paced, evolving environments

Nice To Haves

Familiarity with project management tools and methodologies
Waste and recycling industry experience preferred

Responsibilities

Manages customer service projects related to systems, tools, process improvements, and operational initiatives.
Develops project plans, timelines, milestones, and deliverables.
Tracks project progress, risks, and dependencies, escalating issues as needed.
Assists and completes user acceptance testing when needed and maintains a log of defects and enhancements to report on progress.
Coordinates customer service-related activities for acquisitions, transitions, and service expansions.
Partners with internal teams to ensure systems, workflows, training, and readiness plans are aligned for go-live.
Documents transition plans, risks, and post-implementation follow-ups.
Serves as the primary point of contact for customer service project coordination across departments.
Facilitates project meetings, status updates, and stakeholder communication.
Ensures alignment between customer service needs, technical requirements, and operational execution.
Maintains project documentation, action items, and status reporting.
Supports post-implementation reviews and continuous improvement recommendations.
Ensures project outcomes align with defined objectives and service standards.