Customer Project Manager

Bombardier•Tucson, AZ

About The Position

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together. Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise. At Bombardier Aerospace, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we will provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel. In your role, you will: • Adhere to Bombardier General Work Requirements.• Serve as customer primary point-of-contact in daily communications, coordinating, and follow-up for items such as time/labor/material quotes, preliminary invoices, progress updates, customer approval and debrief on work packages, resolution of squawks, and warranty issues. Upsells additional work to Customer.• Perform Project Management duties for multiple aircraft to include identification of potential risks and management of constraints. Price codes, work orders, reviews labor charges, builds, reviews, and delivers Pro Forma invoice to Customer.• Execute and maintain schedule through aircraft delivery and follow-up. Monitor and oversee workflow to ensure work package is on schedule and within budget, including shop floor efficiency. • Facilitate status meetings with all departments and shops; update daily reports on status of aircraft • Assist and coordinate special programs (i.e., Smart Parts, ESP, MSP, Honeywell, and Warranty) with Planning, Invoice Analysts and Materials.• Review, approve, and sign final customer invoice as needed, (i.e., review margin analysis, warranty negotiations, and revision of service orders (SVOs) • Perform post work package activities, (i.e., customer follow-up calls, resolve customer issues after departure).• Responsible for meeting or exceeding facility financial objectives on all projects. Issues and collects DPRs, reviews payment terms with Customer

Requirements

You have a minimum 5 years of experience in working in aircraft maintenance environment or substantial similar experience.
You have a minimum 2 years of customer project management experience or 2 years of supervisory or lead experience or substantial similar experience.
You have working knowledge of regulatory governance FAA, EASA, or Transport Canada, for example, part 91, 121, 135 & 145.
You have working knowledge of aircraft maintenance inspection programs.
You have working knowledge of Environmental, Health & Safety rules and regulations as they apply to workplace safety and environmental aspects of aircraft maintenance operations.
You have interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management team, and other departments.
You have customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations.
You have strong verbal and written communications skills.
You have planning and organization skills necessary to plan, prioritize and coordinate workload within a multiple project setting.
You have computer skills necessary to learn and / or operate, word processing, spreadsheet, database, presentation, project, email and web-based applications as well as operating systems used to manage the maintenance work.

Nice To Haves

You have a 4-year college degree (preferred)
You have an A&P license or otherwise appropriately certificated under FAR Part 65 (preferred)
You are able to demonstrate strong leadership and coaching skills with the ability to develop people and build a strong team
You have working knowledge of SAP and Pivotal maintenance transactions
You have working knowledge with ISO0OHSAS management system and resources
You have a basic acumen of accounting and budgeting principles necessary to read and interpret profit/loss statements, financial reports, and meet financial objectives for assigned area and programs

Responsibilities

Adhere to Bombardier General Work Requirements.
Serve as customer primary point-of-contact in daily communications, coordinating, and follow-up for items such as time/labor/material quotes, preliminary invoices, progress updates, customer approval and debrief on work packages, resolution of squawks, and warranty issues.
Upsells additional work to Customer.
Perform Project Management duties for multiple aircraft to include identification of potential risks and management of constraints.
Price codes, work orders, reviews labor charges, builds, reviews, and delivers Pro Forma invoice to Customer.
Execute and maintain schedule through aircraft delivery and follow-up.
Monitor and oversee workflow to ensure work package is on schedule and within budget, including shop floor efficiency.
Facilitate status meetings with all departments and shops; update daily reports on status of aircraft
Assist and coordinate special programs (i.e., Smart Parts, ESP, MSP, Honeywell, and Warranty) with Planning, Invoice Analysts and Materials.
Review, approve, and sign final customer invoice as needed, (i.e., review margin analysis, warranty negotiations, and revision of service orders (SVOs)
Perform post work package activities, (i.e., customer follow-up calls, resolve customer issues after departure).
Responsible for meeting or exceeding facility financial objectives on all projects.
Issues and collects DPRs, reviews payment terms with Customer