Customer Project Manager

NCR Atleos•Atlanta, GA

1d•Hybrid

About The Position

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list. Key Areas of Responsibility • Act as a focal point between sales, project team, supply chain and order processing/invoicing team to maintain proactive communications and update status of ongoing deliverables and initiatives. • Effectively drive the execution of internal processes across sourcing, fulfillment, and manufacturing teams to meet customer commit dates. • Forecast customer(s) level revenue and cost to determine project profitability. • Utilize p level loading, capacity, and lead times to balance customer request dates and order scheduled ship dates while ensuring realistic fulfillment expectations. • Engage with sales and project teams on new opportunities and provide input to proposed project, order, and fulfillment processes to meet customer requirements within policy/budget. • Drive projects for continuous improvement or new capabilities as necessary. • Maintain schedules and document deviations and escalations as necessary. • Interface with scheduling and execution teams to address supplier and delivery exceptions that may interfere with customer expectations; updating schedule ship dates and scheduled arrival dates and/or order promise dates as necessary. • Ensure on time updates and data maintenance in internal systems as it relates to above responsibilities. • Daily/weekly/quarterly tracking of all assigned orders and communicate status appropriately to key stakeholders. • Work closely with buyers, suppliers, and various distribution center teams to proactively identify and resolve potential project risk. • Work closely with Logistics teams to ensure timely delivery. • Ensures all projects, orders and delivery lines are invoice eligible in line with revenue recognition targets. • Ensure compliance with NCR policies for revenue recognition and specific contractual terms. • Contribute weekly to revenue assurance and project status meetings.

Requirements

2 years+ of related experience in project coordination and customer relations
Bachelor’s Degree or equivalent work experience.
Demonstrated proficiency in Microsoft Office Suite including strong Excel experience (Pivot Tables and VLOOKUP’s).
Strong interpersonal skills including the ability to communicate and build relationships with people across a wide variety of levels, cultures, and time zones.
Possess a high degree of skill in relationship management and leadership capabilities to get issues resolved for the customer.
Possess a high level of attention to detail and organizational abilities.
Ability to work non-standard business hours as required by cycle of project (this is a non-standard occurrence).

Nice To Haves

Experience with Oracle preferred.
Prior experience in Supply Chain.
Ability to drive efficiencies in margin improvement within assigned accounts preferred.
Proven experience with the sales contract negotiating process preferred.

Responsibilities

Act as a focal point between sales, project team, supply chain and order processing/invoicing team to maintain proactive communications and update status of ongoing deliverables and initiatives.
Effectively drive the execution of internal processes across sourcing, fulfillment, and manufacturing teams to meet customer commit dates.
Forecast customer(s) level revenue and cost to determine project profitability.
Utilize p level loading, capacity, and lead times to balance customer request dates and order scheduled ship dates while ensuring realistic fulfillment expectations.
Engage with sales and project teams on new opportunities and provide input to proposed project, order, and fulfillment processes to meet customer requirements within policy/budget.
Drive projects for continuous improvement or new capabilities as necessary.
Maintain schedules and document deviations and escalations as necessary.
Interface with scheduling and execution teams to address supplier and delivery exceptions that may interfere with customer expectations; updating schedule ship dates and scheduled arrival dates and/or order promise dates as necessary.
Ensure on time updates and data maintenance in internal systems as it relates to above responsibilities.
Daily/weekly/quarterly tracking of all assigned orders and communicate status appropriately to key stakeholders.
Work closely with buyers, suppliers, and various distribution center teams to proactively identify and resolve potential project risk.
Work closely with Logistics teams to ensure timely delivery.
Ensures all projects, orders and delivery lines are invoice eligible in line with revenue recognition targets.
Ensure compliance with NCR policies for revenue recognition and specific contractual terms.
Contribute weekly to revenue assurance and project status meetings.