Customer Service Professional

Manulife

3d • Remote

About The Position

Join our dynamic and growing Operations team as a Customer Service Representative, where you will play a pivotal role in delivering outstanding service to our valued clients in either the Life Insurance or Long-Term Care sectors. We are seeking passionate colleagues who are committed to improving customer experiences and are eager to contribute to our mission of making decisions easier and making lives better.
As part of our team, you will have the opportunity to engage with customers, provide insightful solutions, and support them in navigating their insurance needs, all while being part of an encouraging and innovative work environment.

Requirements

• Proven experience in customer service, with prior experience in the insurance industry considered a valuable asset.
• Excellent time management skills, with the ability to prioritize tasks effectively and meet deadlines.
• Strong teamwork and collaboration abilities, coupled with the capacity to work well under pressure.
• Proficient in computer operations and adept at using technology to enhance customer service.
• Highly customer-focused, with a focus on taking practical actions to resolve issues and meet client needs.
• Proven concern for organization and quality, with a creative approach to problem-solving and a flexible attitude.

Responsibilities

• Deliver reliable and professional service to John Hancock clients, fostering customer satisfaction and loyalty while meeting quality and productivity expectations.
• Provide effective, timely resolution to customer inquiries, striving for first-call resolution and translating problem scenarios into positive service experiences.
• Maintain a positive and cooperative tone with both customers and coworkers, improving the perception of John Hancock in the marketplace.
• Work both independently and collaboratively in a team environment to accurately resolve issues and meet service levels.
• Stay updated on product, industry, service, and policy changes through ongoing training, and use all systems and resources to meet customer needs.
• Ensure customer service excellence by listening carefully, empathizing in high-pressure situations, and adhering to privacy and transaction processing procedures.

Benefits

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
• Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees