CUSTOMER SERVICE & PROCUREMENT REPRESENTATIVE

Joseph Gallo Cheese Company•Atwater, CA

18d•Onsite

About The Position

We are one of the most respected premium all-natural cheese makers in North America, and we continue to win prestigious awards for, not only our high-quality products, but also in recognition of our passion for sustainable practices. Today, we are in our third generation as a family business, who seeks innovative opportunities to maximize profitability & return on all assets, while being a trusted & responsible employer, who actively participates in the community & who cherishes the natural environment. Our success is based upon the quality of the employees that we hire-top-notch talent who share our company's commitment to our customers and a passion for making the country's finest quality products, using only all natural ingredients. Our employees are our greatest driving force, and we pride ourselves on ensuring their stability. All our employees receive Life Insurance, and Employee Assistance Program! Joseph Gallo Farms also offers a competitive benefits package at a group rate to all our full-time employees and their dependents.

Requirements

Minimum High School Diploma
Minimum 2 years of customer service experience, purchasing and/or procurement process.
Knowledge in ERP systems
Willingness to work non-traditional hours as required
Detail oriented
Prior utilization of traditional customer service tools including order management systems, telephone, and Microsoft software applications
Proficiency in English required with Spanish language skills preferred

Nice To Haves

Spanish language skills preferred

Responsibilities

Manages the order management and customer service process to ensure that Joseph Gallo Farms' interactions with our customers are executed in a professional, timely, and efficient manner.
Create and foster strong relationships with external and internal business partners including freight companies, government agencies, logistics, accounting, and sales.
Acts as a primary liaison with customers to provide a single point of contact for questions, including but not limited to: Order status, Product information, Complaints and Product returns.
Work with accounting and sales to support the process of managing master data for customers
Prepare customer reports by collecting and analyzing customer shipments
Receive purchase orders via email or EDI, enter information into the order management system, generate purchase order acknowledgment, and disseminate the information to appropriate departments.
Review customer purchase orders and verify that all required information is provided and identify potential issues, including but not limited to: Pricing or Ship dates, Item numbers, Quantities and Delivery location.
Ensure the accuracy of transactions entered into order management and financial system.
Coordinate with scheduling, purchasing, warehouse, and operations to define and generate order confirmations.
Act as primary liaison for Joseph Gallo Farms to provide a single point of contact for questions and status of customer orders
Prepare and process purchase orders in alignment with company policies and budget requirements.
Identify and execute cost reduction opportunities while maintaining product quality and service reliability.
Manage supplier relationships to ensure consistent communication, collaboration, and accountability.
Monitor and evaluate supplier performance using key metrics (on-time delivery, quality, responsiveness, and cost).
Collaborate with inventory control, production, and maintenance to ensure adequate supply levels and minimize downtime.
Review MRP and purchase requisitions to verify requirements, lead times, and stock levels.
Coordinate returns, warranty claims, or replacements with suppliers as needed.
Analyze pricing trends, total cost, and contract performance for assigned commodities.
Ensure adherence to approved budgets and payment terms.
Manage and maintain purchase orders and procurement data in the ERP system, ensuring accuracy of pricing, lead times, and supplier information throughout the purchasing process.
Comply with all Plant, State and Federal OSHA, EPA, FDA, HACCP, and SQF regulations
Comply with GMPs in the plant.
Assist in the maintenance of Food Safety and Quality system.