Customer Service/Payroll Specialist
About The Position
Position Summary: This position is responsible for ensuring all assigned clients have their payroll input accurately and processed on schedule. The method of communication will include phone, fax, and email. Candidates must be able to work under pressure to meet required deadlines and have excellent communication skills. Knowledge of Windows and GMail is preferred. Essential Functions: Handling a high volume of clients. Input payroll data as called in by clients in an accurate and timely fashion Respond to all client inquiries. Researching and resolving client concerns relating to payroll and tax matters, systems issues, and support of client input or output transmission issues. Keeping abreast of software changes, major changes and trends in the Payroll Industry, and changes in wage and tax law. Being accountable and responsible for all aspects of quality service for clients. Contacting and assisting clients in the process of obtaining information for payroll production and tax-related issues - verifying totals, responding to and resolving client questions and problems. Contacting clients daily to obtain payroll data including salary adjustments, special payments, tax allocations, and employee deductions. Keying all payroll-related data necessary to process and meet deadlines. Maintaining a high rate of client retention by delivering quality customer service. Providing client training as necessary. Non-Essential Duties: Miscellaneous duties and Special projects as assigned by management. Minimum Qualifications (Knowledge, Skills and Abilities) High School diploma or equivalent. Payroll knowledge is a plus. Data entry-keyboard experience. 1+ years Customer Service experience. Proficiency in Windows PC environment (MS Word, Excel and PowerPoint). Ability to communicate clearly, concisely and effectively both orally and in writing. Experience working with Teams to make recommendations for changes, improvements and enhancements to management. Decision-making Latitude: CSR is expected to make decisions that assist clients in getting their payroll processed in the most accurate and efficient manner. Agrees to comply with the confidentiality policy. Uses independent judgment to provide solid client relationships Supervisory Responsibilities: None Equipment / Software Used: Computer, Internet, Calculator, MS Office, Evolution payroll software, CRM software. Financial Responsibilities: None Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers , handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. Working Conditions: The scheduled workweek is a 5-day workweek - hours are 8:30 AM to 5:00 PM Eastern Standard Time Monday through Friday with a 30-minute lunch break. Pre-Approved overtime may be required. Salary Range (min) $19.94 - $29.92 (max)
Requirements
- High School diploma or equivalent
- Data entry-keyboard experience
- 1+ years Customer Service experience
- Proficiency in Windows PC environment (MS Word, Excel and PowerPoint)
- Ability to communicate clearly, concisely and effectively both orally and in writing
- Experience working with Teams to make recommendations for changes, improvements and enhancements to management
- Agrees to comply with the confidentiality policy
- Uses independent judgment to provide solid client relationships
Nice To Haves
- Payroll knowledge is a plus
- Knowledge of Windows and GMail is preferred
Responsibilities
- Handling a high volume of clients
- Input payroll data as called in by clients in an accurate and timely fashion
- Respond to all client inquiries
- Researching and resolving client concerns relating to payroll and tax matters, systems issues, and support of client input or output transmission issues
- Keeping abreast of software changes, major changes and trends in the Payroll Industry, and changes in wage and tax law
- Being accountable and responsible for all aspects of quality service for clients
- Contacting and assisting clients in the process of obtaining information for payroll production and tax-related issues - verifying totals, responding to and resolving client questions and problems
- Contacting clients daily to obtain payroll data including salary adjustments, special payments, tax allocations, and employee deductions
- Keying all payroll-related data necessary to process and meet deadlines
- Maintaining a high rate of client retention by delivering quality customer service
- Providing client training as necessary
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
