Customer Service Parts Specialist

Amada•La Mirada, CA

10d•$20•Onsite

About The Position

The Customer Service Parts Specialist will order parts, material or merchandise received by E-mail, telephone or personally from customer or a company employee. This is a temp-to-hire position, contingent on a successful probationary period. ESSENTIAL FUNCTIONS Edit orders received for price and nomenclature. Inform customers of unit prices, shipping date, anticipated delays and any additional information. Enter data into computer to determine total cost for customer. Record or file copy of orders received. Ascertain credit rating of customer. Check inventory control and notifies stock control departments of orders for non-standard items or unusual quantities that would deplete stock. Route orders to departments for filling and follow up on orders to ensure delivery by specified dates. Receive and check customer complaints. Confer with production, sales, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments. Attempt to sell additional merchandise to customer. Process returns of merchandise from customers and coordinates with appropriate departments to issue credits and adjust inventories. Able to answer high volume customer phone calls, emails, and in-person requests.

Requirements

Computer knowledge (email etiquette, PDF, website navigation).
Strong communication skills (verbal and written), detail-oriented.

Nice To Haves

Bi-lingual – English / Spanish (optional).

Responsibilities

Edit orders received for price and nomenclature.
Inform customers of unit prices, shipping date, anticipated delays and any additional information.
Enter data into computer to determine total cost for customer.
Record or file copy of orders received.
Ascertain credit rating of customer.
Check inventory control and notifies stock control departments of orders for non-standard items or unusual quantities that would deplete stock.
Route orders to departments for filling and follow up on orders to ensure delivery by specified dates.
Receive and check customer complaints.
Confer with production, sales, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
Attempt to sell additional merchandise to customer.
Process returns of merchandise from customers and coordinates with appropriate departments to issue credits and adjust inventories.
Able to answer high volume customer phone calls, emails, and in-person requests.