Customer Service Officer

Chats Cloud Cover • Cleveland, OH

9d • $56,000 - $60,000

About The Position

We are seeking a Customer Service Officer who will play a key role in maintaining customer satisfaction and building positive relationships. The ideal candidate will handle inquiries efficiently, provide clear and courteous assistance, and ensure that every customer’s needs are addressed promptly and effectively.

Requirements

• Strong communication and interpersonal skills.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Excellent problem-solving and organizational abilities.
• Detail-oriented, dependable, and adaptable to changing situations.
• Proficient in computer-based tools and customer management systems.

Responsibilities

• Respond to customer inquiries via phone, email, or chat with professionalism and empathy.
• Manage and resolve service issues while maintaining accurate documentation.
• Collaborate with internal departments to ensure smooth issue resolution.
• Maintain a high standard of communication and uphold company service protocols.
• Identify opportunities to improve processes and enhance customer experiences.

Benefits

• Competitive annual salary ($56,000 – $60,000).
• Growth and advancement opportunities within the company.
• Supportive and collaborative work environment.
• Comprehensive training and development programs.
• Paid time off, health coverage, and performance incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed