Customer Service/ Office Manager
About The Position
RSI Logistics, recently acquired by Trinity Industries, is seeking a Customer Service/ Office Manager for our Norcross, GA location. This position supports customer service requirements and handles general office tasks including BOL processing and some accounting-type functions. What you'll do: Manage the coordination between the Office personnel and the Operators Train new/existing staff on RSI/Trinity/Customer procedures and processes Interact with customers, railroad crews, and visitors May also assist in CSR duties below as needed Customer Service, intake of BOLs, and commodities being delivered or transferred Fulfill daily workload and tasks delegated by manager/cross-train as necessary Enforces safety policies and procedures with other employees and visitors to the facility Updating and maintaining customer databases Monitoring and ordering customer inventory Maintaining filing systems Maintain and communicate customer inventory information Compiling records of office duties and activities Handling inquiries and incoming customer work order requests Reviewing files and records to answer customer requests for information Checking and distributing documents and correspondence Photocopying, scanning, faxing, and sending emails Organizing and scheduling customer work orders Answer phone calls for the facility Utilize an inventory tracking system
Requirements
- Bachelor's or equivalent preferred
- 5 years of relevant experience (Truck dispatching, Customer service in logistics)
- Valid Driver License
- Prior Railyard preferred
- Previous experience in Supervising other employees
- Ability to understand and follow operating procedures and policies
- Proficient computer skills with SAP, Excel, Microsoft Word, and Outlook
- Dedicated to serving clients by focusing efforts on listening and responding effectively to customer questions, resolving and evaluating problems to their satisfaction.
- Ability to develop and maintain relationships with others and adapt to a situation appropriately.
- Ability to be structured and methodical in working skills, balancing multiple projects, and prioritizing.
- Ability to actively engage in conversations to communicate with economy and clarity, clearly understand the message and intent, and receive and process feedback.
Responsibilities
- Manage the coordination between the Office personnel and the Operators
- Train new/existing staff on RSI/Trinity/Customer procedures and processes
- Interact with customers, railroad crews, and visitors
- Assist in CSR duties as needed
- Customer Service, intake of BOLs, and commodities being delivered or transferred
- Fulfill daily workload and tasks delegated by manager/cross-train as necessary
- Enforces safety policies and procedures with other employees and visitors to the facility
- Updating and maintaining customer databases
- Monitoring and ordering customer inventory
- Maintaining filing systems
- Maintain and communicate customer inventory information
- Compiling records of office duties and activities
- Handling inquiries and incoming customer work order requests
- Reviewing files and records to answer customer requests for information
- Checking and distributing documents and correspondence
- Photocopying, scanning, faxing, and sending emails
- Organizing and scheduling customer work orders
- Answer phone calls for the facility
- Utilize an inventory tracking system
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Transportation Equipment Manufacturing
Number of Employees
5,001-10,000 employees
