Customer Service Manager

Veritiv Corporation • Fullerton, CA

19h • $76,200 - $120,000 • Onsite

About The Position

Our Customer Service Manager is responsible for leading the Customer Service function within a corrugated box or sheet plant environment. This role serves as the primary connection between customers, Sales, and Operations to ensure accurate order execution, clear communication of requirements, and on-time delivery. The Customer Service Manager focuses on execution, team leadership, and issue resolution in a fast-paced, production-driven manufacturing setting.

Requirements

• 10-15 years of related experience of successful supervisory/management experience required to motivate and develop direct reports, as well as size up new talent.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• The ability to communicate with all levels of the organization.
• Lead, coach, and support team members in a production-driven environment.
• Analyze service issues, identify root causes, and support corrective actions.
• Work collaboratively across functional teams to resolve issues.
• Exercise sound judgment and remain composed in high-pressure situations.

Nice To Haves

• MANUFACTURING EXP PREFERRED

Responsibilities

• Lead and support the customer service team to deliver consistent, reliable service aligned with customer expectations.
• Oversee order execution from quote through shipment, ensuring accuracy of specifications, pricing, lead times, and delivery commitments.
• Act as the primary escalation point for customer issues related to service, quality, order changes, or delivery concerns.
• Partner with sales, production, scheduling, shipping, and quality teams to align customer commitments with operational capabilities.
• Monitor open orders, backlog, and capacity constraints to proactively manage risk and communicate impacts.
• Ensure customer requirements are clearly documented and maintained throughout the order lifecycle.
• Drive accountability for order accuracy, service performance, and timely resolution of issues.
• Support customer retention through strong relationships and consistent service execution.

Benefits

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits, 401k, paid time off and tuition reimbursement.
• Healthcare benefits and 401k with match start date of hire, paid time off and parental bonding time, tuition reimbursement, annual Profit-Sharing Program and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED