Customer Service Manager

Albertsons Companies•Nashua, NH

About The Position

We’re looking for a friendly, organized, and solutions-focused Customer Service Manager to lead our front-end team and ensure every customer leaves with a great experience. In this role, you’ll oversee the daily operations of the customer service and checkout areas, support and coach team members, and handle escalated customer concerns with professionalism and care. You’ll be responsible for overseeing shift schedules, maintaining a clean and welcoming environment, and ensuring smooth, efficient service at all times. Whether you’re jumping in to assist during a rush or mentoring staff on best practices, you’ll be setting the tone for exceptional service and perfecting the art of fresh, friendly shopping. If you have experience in retail leadership, strong communication skills, and a passion for creating positive customer experiences, we’d love to have you on our team!

Requirements

experience in retail leadership
strong communication skills
a passion for creating positive customer experiences

Responsibilities

oversee the daily operations of the customer service and checkout areas
support and coach team members
handle escalated customer concerns with professionalism and care
overseeing shift schedules
maintaining a clean and welcoming environment
ensuring smooth, efficient service at all times
assisting during a rush
mentoring staff on best practices
setting the tone for exceptional service
perfecting the art of fresh, friendly shopping

Benefits

Diverse and Inclusive work culture
Competitive Wages paid weekly
Flexible work schedules
Associate discounts
Leaders invested in your training, career growth & development.
Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!)
Vacation / Paid Time Off
Sick pay
PTO/Vacation pay
paid holidays
bereavement pay
retirement benefits (pension and/or 401(k) eligibility).
quarterly bonus