Customer Service Manager

Goodwill of Southern Nevada•Las Vegas, NV

34d•Onsite

About The Position

POSITION EXPECTATION Position Summary The Customer Service Manager assists the Store Manager in the front-end operations of the store to maximize collections, production, sales, salvage, and customer service.

Requirements

Minimum of 1 year of retail supervisory experience
Proven reliability in meeting attendance expectations
Must be able to operate and obtain certification for use of the power stacker.
Team members in this position are required to travel at moment notice or be transferred to other Goodwill retail stores, based on business operational needs.
Must be able to continuously perform repetitive work at a set pace.
Must possess a working knowledge of retail and computer technology.
Exhibits a high level of integrity and business ethics.
Exhibits a high level of adaptability and flexibility.
Must be able to lift, carry, push, pull a minimum of 50 pounds.
Must be able to tolerate prolonged standing, walking, reaching, stooping, lifting, pulling, bending, kneeling.

Nice To Haves

High school/GED completion preferred.
Bilingual (English and Spanish) a plus.

Responsibilities

Maximizes sales performance through proper rotation, display, signage, and inventory of processed merchandise. Meets or exceeds sales goals on a consistent basis.
Directs, supervises, trains, and evaluates all sales associates within their store.
Participates in interviewing candidates for entry level retail roles.
Ensures that quality customer service is presented and provided by all team members in a timely and courteous manner to all customers, donors, and other team members.
Ensures training and merchandising guidelines are followed.
Contributes input to and assists in administering team member evaluations.
Oversees the new goods inventory within the store. Maintains the merchandising, categorizing, and replenishing of the new goods daily.
Interfaces with POS (Point of Sale) system, provides feedback to the IT team as necessary, and assists in the roll out of updates and modifications.
Completes the order fulfillments daily and backs up the Production Manager if needed.
Collects all found money and donated jewelry daily. Money found must be given to the manager with the name of the team member. All paperwork needs to be emailed within the same day. Jewelry is sent back to E-Commerce.
Ensures that the store and surrounding premises are kept clean and free of safety hazards.
Ensures that safety procedures are understood and followed by all team members.
Ensures that Asset Protection matters are reported and investigated accurately and in a timely manner.
Ensures proper operation of security and safety systems including, but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, incident reports, fire extinguishers.
Ensures proper cash handling including enforcement of cash register procedures and submission of required fields.
Assists in any other projects or tasks as determined by management.