Customer Service Manager

Associated Grocers of New England•Wolfeboro, NH

3d•Onsite

About The Position

AG Supermarkets, Inc., a wholly owned subsidiary of Associated Grocers of New England, Inc., operates supermarkets in New Hampshire and Vermont. Customers shopping these stores find personalized, friendly service with the highest quality food products. We are currently looking for a Customer Service Manager to join our Wolfeboro, NH. store who enjoys working with the public and has a friendly, outgoing personality. As a team-oriented company, we seek an individual who can be flexible with work hours. The ideal candidate is dedicated to providing exceptional customer service and displays a positive attitude when interacting with customers and employees.

Requirements

Basic math skills (addition, subtraction, multiplication) are required to process payments, provide correct change, and handle transactions accurately.
Commitment to delivering exceptional customer service by addressing inquiries and creating a positive shopping experience.
Ability to read, write, and communicate in basic English to assist customers and complete transactions accurately.
Strong attention to detail to ensure pricing accuracy and proper handling of cash, credit, and digital payments.

Responsibilities

Demonstrate a positive and professional attitude in interactions with both customers and colleagues.
Accurately scan and process customer items, ensuring a smooth checkout experience.
Efficiently bag customer purchases, prioritizing organization and care.
Maintain a well-stocked cashier station with the necessary supplies to avoid disruptions.
Handle cash transactions responsibly, ensuring accurate balancing of the register at the end of each shift.
Adhere to all company safety and security protocols to ensure a secure work environment.
Maintain a clean and organized workstation to uphold operational efficiency and hygiene standards.
Greet customers warmly and thank them sincerely upon completing their transactions.
Retrieve carts promptly to ensure availability for customers.
Performs other duties as assigned or required.