Customer Service Manager - Specialty Rental - Deer Park, TX

Atlas Copco Drilling Solutions•Deer Park, TX

52d•Onsite

About The Position

We are looking for a Customer Service Manager (CSM) in our organization that will be responsible for assisting the District Manager in directing activities of the Regional Customer Center (RCC) territory. By direction, assists the locations within the RCC in soliciting and servicing new and existing customer base. Ensures high standards in housekeeping, merchandise presentation, training programs and customer service. The CSM will also be in charge of assigning service jobs to the Field Service Technicians (FST) in the most efficient way in order to ensure the operations and service KPI's (Service Variance, FST Utilization, etc) are met. The CSM also makes sure billing is on time and sent to the customer or uploaded into their billing system. Additionally, the CSM will assist the locations of the RCC in achieving sales and other financial targets, and company operations at an individual location(s). May be Responsible for the oversight of safety audits, employee safety training, compliance with State and Federal OSHA, D.O.T. regulations, drug and alcohol testing, and the safe maintenance of program equipment within the RCC territory. Demonstrates orientation toward excellent customer service by conducting daily activities, communications, and interactions in a cooperative, positive and professional manner. Drives, implements, sustains, and develops quality process improvements that focus on safety, financials, operations, and customer service.

Requirements

Minimum three years Customer Service Management experience.
Experience in people management and technical knowledge (diesel, mechanical & electrical) are desired skills.
Effective supervisory, computer operations management and communication skills.
Strong sales and people skills, budgeting, staffing, training, and profit & loss analysis.
Able to read instructions, numbers and to write legibly in English.
Completes mandated safety training within 10 days of hire.
Follows supervisor's instructions and works amicably with co-workers and subordinates.
Follows all Company, customer, and refinery safety rules.

Nice To Haves

Bachelor's Degree preferred.
Experience in people management and technical knowledge (diesel, mechanical & electrical) are desired skills.

Responsibilities

Assisting the District Manager in directing activities of the Regional Customer Center (RCC) territory.
Assists the locations within the RCC in soliciting and servicing new and existing customer base.
Ensures high standards in housekeeping, merchandise presentation, training programs and customer service.
Assigning service jobs to the Field Service Technicians (FST) in the most efficient way in order to ensure the operations and service KPI's (Service Variance, FST Utilization, etc) are met.
Makes sure billing is on time and sent to the customer or uploaded into their billing system.
Assist the locations of the RCC in achieving sales and other financial targets, and company operations at an individual location(s).
Responsible for the oversight of safety audits, employee safety training, compliance with State and Federal OSHA, D.O.T. regulations, drug and alcohol testing, and the safe maintenance of program equipment within the RCC territory.
Drives, implements, sustains, and develops quality process improvements that focus on safety, financials, operations, and customer service.

Benefits

Diverse and Inclusive culture in an environment that respects different opinions
A culture of innovation, encouraging new ideas and exploring new perspectives
Opportunities of learning and development with an averages of more than 60 hours of training per year in different topics
Plenty of opportunities to grow and develop career path
Access to global job opportunities, as part of the Atlas Copco Group
Medical/dental/vision coverage
Life insurance
Short/Long-term disability
Matching 401K
Generous paid holidays and vacation