Customer Service Manager
About The Position
Regular visits to the OEM s, Dealers, various facilities, and Warranties to build relationships, collect, analyze, and negotiate rejected parts. Review regular quality reports to FGA from Liaisons and ensure Liaisons are getting the proper support for their daily activities. Visit customer to pick up defective products to be returned to FGA for further analysis after receiving notification from the customer if needed. Organize containment activities if Liaison needs assistance. Attend trial builds and provide detailed information, pictures, and any items to help FGA achieve success. Oversee the customer liaisons at various locations and visit each a few times a year and as needed to support customer satisfaction.
Responsibilities
- Build relationships with OEMs, Dealers, various facilities, and Warranties.
- Collect, analyze, and negotiate rejected parts.
- Review quality reports from Liaisons and ensure they receive proper support.
- Visit customers to pick up defective products for analysis.
- Organize containment activities when needed.
- Attend trial builds and provide detailed information to help FGA.
- Oversee customer liaisons and visit them to support customer satisfaction.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
251-500 employees
