Customer Service Manager

Bernalillo County•Baltimore, MD

About The Position

Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more. Customer Service Manager supervises the operations of the data entry and coding sections. Oversees the creation and entry of property assessment information. Formulates, interprets, and enforces policies and procedures for data entry, including ownership, mailing and property addresses, tax exemptions, and the deletion/creation of real property parcels and value input. Supervisory responsibilities include hiring, training oversight, performance assessment, coaching, disciplinary actions, and terminations.

Requirements

High School Diploma or GED
Six (6) years of progressively responsible experience involving documentation, data entry, administration, or related field.
Any equivalent combination of related education and/or experience may be considered for the above requirements.

Responsibilities

Responsible for effectively leading, training, and supervising staff in area of responsibility, which includes, but is not limited to: setting performance goals; quality assurance; performance management; staff evaluations; corrective actions; hiring; orientation; and other supervisory tasks related to effective employee management in accordance with policies, procedures, and ordinances.
Formulate, interpret, and enforce policies and procedures for data entry, such as ownership, mailing and property addresses, tax exemptions, and the deletion/creation of parcels of real property and value input.
Oversee and verify veteran and head-of-household exemptions.
Ensure staff are effectively trained to identify key information from real estate documents used for computerized data entry.
Respond to public inquiries and resolve problems related to ownership, mailing and property addresses, and tax exemptions.
Research appraisal records for comparison with tax records to determine property ownership and ensure appropriate measures are taken to correct discrepancies.
Assist management in coordinating customer service initiatives.
Perform special projects as assigned
The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities.