Customer Service Manager

Career Center • Montesano, WA

9d • $24 - $30

About The Position

A Customer Service Manager (CSM) contributes to the Bank’s success by delivering outstanding customer service and supporting CSR team members. A CSM demonstrates a thorough understanding of all branch related products, systems, processes and procedures. A CSM is proficient in delivering new accounts, consumer loans, effectively cross selling other products and services, as well as developing customer relationships. In addition to all skills or proficiencies of the CSR role, a CSM shares responsibilities with the Branch Manager related to branch operations and demonstrates leadership skills.

Requirements

• High School diploma or equivalent.
• A minimum of 3 year experience in an operations, sales and service position/role in a Financial Institution is required.
• Expert knowledge of all Retail Banking products and services.
• A comprehensive understanding of Bank Rules and Regulations, including those applicable to new accounts & consumer loans.
• Ability to effectively communicate courteously and professionally in English (both written and oral).
• Possess general computer knowledge
• Basic math skills
• Basic keyboarding skills
• Operate standard office equipment such as adding machine, copier, typewriter, fax.
• Exceptional customer service skills
• Good interpersonal communication skills.
• Sound reasoning and judgment skills.

Responsibilities

• Ensures an exceptional customer experience by observing CSR staff, providing feed-back and modeling desired behaviors
• Coordinates customer onboarding and outreach calling activities with CSR staff
• Shares branch operational responsibilities with Branch Manager including certain required reviews and approvals in accordance with the Bank’s policies and procedures
• Assist in the planning and delivery of effective weekly branch meetings and morning warm ups
• Serves as branch leader on duty in absence of Branch Manager
• Provides consumer loans in accordance with Bank’s policies and procedures (May require real estate secured lending capabilities)
• Opens new consumer and business accounts and delivers related products/services
• Maintains and reconciles a cash drawer, adhering to Bank cash handling & security policies and procedures
• Capable of successfully performing all CSR duties
• Performs other branch duties as assigned
• All employees are accountable for compliance with all laws, regulations and adherence to established internal controls and procedures when performing their job duties.
• Each employee is expected to be familiar with the legal and regulatory requirements and internal controls affecting his or her job responsibilities.
• It is the affirmative duty of each employee to carry out these responsibilities at all times in a manner that complies with all applicable legal and regulatory requirements and internal controls.
• All employees shall be responsible for communicating upward, problems in operations, noncompliance with the code of conduct, or other policy violations or illegal actions.
• Employees must participate in required training on pertinent compliance laws and regulations as required by the Bank of the Pacific.
• All employees will be committed to maintaining a high level of compliance with the Bank Secrecy Act and Anti Money Laundering, USA PATRIOT Act and Financial Recordkeeping regulations recognizing that all three acts are important tools in federal efforts to combat organized crime, terrorism and drug trafficking.

Benefits

• Salary range for this position is $24.00 - $30.00 per hour. The specific salary offered will depend on several factors including but not limited to applicant’s knowledge, skills and experience relevant to the position.
• Eligible to participate in annual incentive plan.
• We offer a comprehensive healthcare benefit package that includes: Medical, Dental, Vision, EAP, LTD, STD, Group Life, VTL, AD&D, FSA, DCAP, LFSA, and HSA.
• Retirement Savings Plan through 401(k) with an additional Roth 401(k) option. We match 100% of your deferral up to 5% of eligible compensation.
• Wellness Dollars up to $500 per year.
• Weekend Wellness Hours, 4 per quarter.
• Paid Birthday and Anniversary Holiday
• 11 paid Holidays per Year
• Sick Leave Time – Earn up to 8 days each Year
• Vacation – 12 days each Year ( first year adjusted based on hire )
• Vacation Purchase Plan
• Tuition Reimbursement
• Employee Banking Privileges and Special Loan Features.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED