Customer Service Manager
About The Position
We are looking for a hardworking and energetic Customer Service Manager to join Bi-Mart. This position builds, promotes, and delivers a high degree of customer service. Our Customer Service Manager’s daily tasks include prompt and friendly service to our customers, precise handling of customer transactions, ensuring cashiers receive all required breaks, and working closely with store management to build teamwork and pride of ownership within the store. Other responsibilities can including; inventory replenishment, ensuring that check stands are clean & well-stocked, helping train new employees on front-end responsibilities, and managing BOPIS fulfillment.
Requirements
- The ability to communicate well verbally and in writing
- The capability to arrive on time with a positive and friendly attitude
- The ability to set priorities and organize workload
- The talent to efficiently solve problems and offer solutions to customers
- The capacity to engage with and assist a variety of individuals
- An ability to provide excellent customer service
- The capacity to think strategically and to lead
- 1+ Year(s) as a cashier, sales associate, bagger, courtesy clerk, or in other retail positions.
Nice To Haves
- Prior experience at retail brands such as Target, Walgreens, Rite Aid, Fred Meyer, Safeway, and Albertsons is also an asset!
Responsibilities
- prompt and friendly service to our customers
- precise handling of customer transactions
- ensuring cashiers receive all required breaks
- working closely with store management to build teamwork and pride of ownership within the store
- inventory replenishment
- ensuring that check stands are clean & well-stocked
- helping train new employees on front-end responsibilities
- managing BOPIS fulfillment
Benefits
- Personal Time Off (depending on length of service and hours compensated: 2 - 4 weeks annually)
- On-Demand Payment Option
- Employee Stock Ownership Plan
- Employee Purchase Discount
- 7 Paid Holidays Annually
- Paid Bereavement & Jury Duty Leave
- 401(k) Plan
- Employee Assistance Program
- Health/Prescription/Vision/Dental Insurance
- Healthcare Flexible Spending Account
- Tuition Assistance
- Life and Accidental Death & Dismemberment insurance
- Short-Term Disability
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
