Customer Service Manager
About The Position
Le Bleu Enterprises is the industry leader in home and office delivery services. Our water is the best available, and so are our people. We have a unique opportunity for a highly motivated and skilled candidate to join our management team and be a key player in taking our organization to the next level. We are seeking an experienced Customer Service Manager to lead our growing customer service team. We take pride in offering exceptional products and outstanding service, and we’re looking for a leader who shares that commitment. The ideal candidate is a hands-on manager with a passion for motivating and developing others, driving results, and creating a positive, customer-focused culture.
Requirements
- 5+ years of experience in a customer service role.
- 2+ years of experience in a call center.
- 2+ years of experience in a leadership, supervisory, or team lead position in a call center
- Strong communication and interpersonal skills with a professional, empathetic demeanor.
- Proficient in Microsoft Office and familiar with database or CRM systems.
- Proven ability to train, motivate, and hold team members accountable to performance standards.
- Organized, adaptable, and able to handle multiple priorities with a solutions-focused approach.
Responsibilities
- Manage, coach, and support a team of 8–12 customer service representatives in a fast-paced environment.
- Oversee day-to-day operations of the customer service department, ensuring timely and professional responses to customers.
- Handle escalated customer inquiries and resolve issues efficiently and effectively.
- Monitor performance metrics, quality standards, and service levels to ensure team goals are achieved.
- Assist with onboarding, training, and continuous development of team members.
- Maintain accurate records of customer interactions, feedback, and resolutions.
- Collaborate with other departments to improve processes and enhance customer experience.
- Recommend products and services to customers based on their needs.
- Identify opportunities for improving customer satisfaction and operational efficiency.
Benefits
- Competitive pay based on experience.
- Comprehensive benefits package including health, dental, and vision insurance.
- Paid time off and holidays.
- Supportive, team-oriented environment with opportunities for professional growth.
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
