Customer Service Manager, AZ

BearCom • Tempe, AZ

33d

About The Position

Customer Service Manager
Stone Security LLC, a BearCom company, is a fast-growing security integration company. We're looking for a highly organized, detail-oriented, and proactive Customer Service Manager to join our team and help keep our operations running smoothly.
Job Summary
As a Customer Service Manager, you will play a key role in ensuring the day-to-day administrative and operational functions of our office are efficient and well-managed. You will serve as a critical liaison for customer service coordination, warehouse operations, and administrative support.

Requirements

• Proficient in Microsoft Office Suite (Excel, Word, Outlook)
• Excellent written and verbal communication skills
• Exceptional organizational skills and attention to detail
• Strong time management and multitasking abilities
• Ability to work independently and collaboratively in a fast-paced environment
• Ability to lift up to 30 lbs

Nice To Haves

• NetSuite experience
• JD Edwards experience
• Previous experience in customer service, warehouse operations, or office administration
• Familiarity with government contracting or municipal client management

Responsibilities

• Monitor and respond to City of Phoenix incoming emails and communications
• Assist in service management, dispatch coordination, and on-call scheduling
• Create and manage PM (Preventive Maintenance) and service work orders
• Follow up on service activities, create detailed tech notes in NetSuite, and deliver documentation to City of Phoenix
• Manage the opening, tracking, and closing of service tickets
• Process billing for City of Phoenix service activities
• Handle RMA (Return Merchandise Authorization) processes
• Greet and assist incoming customers in a professional manner
• Receive and process incoming shipments and orders
• Maintain a highly organized warehouse space and inventory system
• Stage and pick materials for installation and service projects
• Complete order fulfillment from the warehouse
• Track materials for service jobs and initiate material orders as needed
• Monitor incoming installation purchase orders from City of Phoenix
• Manage general office administration, including office supplies and equipment
• Submit and pick up permits as required
• Manage local license tracking and renewals
• Schedule and coordinate conference room usage
• Create and manage spreadsheets and perform data entry as needed
• Assist with company events and special projects
• Support management and team with administrative tasks as needed
• Other duties as assigned

Benefits

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance
• Company-Paid Life and Short-Term Disability Insurance
• Paid Holidays
• Generous Paid Time Off
• Matching 401k Plan
• Employee Referral Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed