Customer Service Manager

Poclain • Sturtevant, WI

16h

About The Position

The Customer Service Manager plays a critical role in connecting customers, production, and supply chain operations to ensure outstanding service and reliable delivery. You’ll lead a team that manages forecasting, order execution, and customer communication — while driving continuous improvement across the organization.

If you enjoy leading people, solving operational challenges, and being the voice of the customer in a fast-paced manufacturing environment, this role gives you real influence and visibility.

Requirements

• Bachelor’s degree in Business, Supply Chain, Operations, or related field
• 5+ years of experience in customer logistics, supply chain, or operations
• Strong understanding of MRP and ERP systems
• Experience leading and developing teams
• Excellent organizational and communication skills
• Continuous improvement mindset

Responsibilities

• Lead and develop the Customer Logistics Agent team through coaching and performance management
• Oversee forecasting and order management processes using ERP systems
• Partner with Production, Planning, Quality, Shipping, and Sales to meet delivery commitments
• Serve as the internal Voice of the Customer
• Drive Lean and continuous improvement initiatives
• Monitor service levels, workload balance, and performance metrics
• Ensure compliance with trade and export regulations
• Support process improvements across the supply chain

What This Job Offers

• Job Type: Full-time
• Career Level: Manager