Manager Customer Service
About The Position
The Customer Service Manager is responsible for managing the activities of the Customer Service team engaged in carrying out customer service activities. Who We Are: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. Your role on the team: Monitors service calls to observe Representatives demeanor, technical accuracy, and conformity to company policies Conducts Representatives performance appraisals Takes corrective action to adjust customer complaints Answers questions about service Keys information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints Invoicing for three buildings Customer Service for three buildings Other duties as required and assigned
Requirements
- Bachelor’s degree from a 4-year college or university preferred
- Minimum 3 years customer service experience in a warehouse environment
- Experience with management responsibilities
- Experience using warehouse management systems and/or AS400 operating systems
- PC literate with experience with Microsoft Outlook, Word and Excel
Responsibilities
- Monitors service calls to observe Representatives demeanor, technical accuracy, and conformity to company policies
- Conducts Representatives performance appraisals
- Takes corrective action to adjust customer complaints
- Answers questions about service
- Keys information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints
- Invoicing for three buildings
- Customer Service for three buildings
- Other duties as required and assigned
Benefits
- Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!
- Access wages early with the Rain financial wellness app
- Health, dental, and vision insurance after 30 days of employment
- 401k match
- Paid maternity and parental leave
- Access to career development, employee resource groups, and mentorship programs
- Employee discounts
- Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
- Free financial wellness programs
- Daycare discount program
- Opportunities to volunteer and give back to your community.
- + more!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
251-500 employees
