Customer Service Manager

C&S Wholesale Grocers • Dodgeville, WI

6d

About The Position

The Customer Service Manager is responsible for directing and supervising all functions and activities of front-end department personnel to achieve the sales and profit goals established for the department; to ensure that the work shifts of all department personnel contribute to the financial best interests of the store.

Requirements

• Working knowledge of all aspects of front end operations, as well as the ability to make decisions and provide effective leadership.
• Basic computer skills
• Very strong customer service skills, communication, management/leadership skills, strong decision making skills, conflict management, and the ability to manage multiple tasks
• Ability to read, write, and perform basic math functions
• Handle money, checks, and other media and distinguish between various forms of currency
• 1-3 years previous retail experience in the are of the front end preferred
• High School Diploma - General Studies
• Working knowledge of all store systems, including POS, receiving, payroll and scheduling, pallet jack certification etc.

Responsibilities

• Cultivates and maintains customer service at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels
• Reacts to all customer concerns quickly and effectively while following SOPs to provide the best experience possible
• Controls store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance, and ensuring shrink control procedures
• Selection, training, development, and scheduling of front-end associates
• Complete all necessary paperwork relating to the Department
• Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
• Responsible for all training, monitoring and compliance of regulatory and legal aspects such as alcohol and tobacco, food stamps, and WIC
• Maintains supplies for front-end, places orders when needed and keeps inventory of items such as receipt tape, paper/plastic bags, paid stickers, rain check slips, etc
• Performs self-internal audits to ensure adherence to all polices and procedures
• Finish and retain reports/ logs needed for store audit and state inspection purposes
• Perform tasks as assigned by the Store Manager or Assistant Store Manager

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees