Customer Service Manager

Alamo Group Inc.•Marion, IN

About The Position

Alamo Group Ag Americas, LLC. is currently recruiting for an experienced Customer Service Manager to join the Alamo Group Ag Americas Team in Coatesville, IN. Alamo Group Ag Americas, Inc., a member of the Alamo Group family of companies, is the leading North American manufacturer of rotary cutters, finishing mowers, landscape tools, and tractor-mounted implements used in the agricultural market. Located in Selma, Alabama for over 70 years, Alamo Group Ag Americas' products have earned an enviable reputation for their ruggedness and durability in the most challenging work environments. Alamo Group Inc. has some of the most recognized and successful vegetation, outdoor power equipment, and agriculture brands in the market. The Customer Service Manager, under moderate direction, supervises areas related to sales orders and maintains overall customer satisfaction for the Dixie Chopper brand. The Customer Service Manager develop parts pricing to remain competitive and fair, while maximizing company profitability. The Customer Service Manager will collaborate closely with internal teams and dealership personnel to ensure smooth communication between the company and dealership partners pertaining to all aspects of customer service.

Requirements

Excellent communication skills required, both verbal and written
Must be able to prioritize work schedule, work under pressure and meet goals/objectives
Good leadership skills required, ability to solve problems, persuade and motivate are essential
Good computer and math skills required
Ability to read and understand reference books, price books, parts listing and other information sources.
Ability to analyze and forecast purchase requirements.
Must be able to work overtime, including weekends
Bachelor’s degree in either Business or Marketing
5+ years experience in Sales/Marketing/Customer Relations/Service environment; knowledge of farm equipment essential and knowledge of inventory system preferred

Responsibilities

Focus, communicate, encourage and contribute to Safety in all aspects of the job and all company meetings
Manage and supervise Customer Service personnel; coordinate and monitor vacation requests to always maintain adequate staffing levels
Align departmental goals with overall organizational objectives
Provide information to dealers, customers and sales representatives regarding issues of pricing, terms, discounts, weights, etc.
Use knowledge of products, pricing structure, price books, parts manuals and other reference materials to calculate dealer net prices on parts and whole goods
Conduct performance evaluations, review/recommend (internal/external) for promotions, demotions, merit raises, job assignments, etc.
Prepare material and participate in weekly and monthly meetings
Maintain relationship with trade associations
Review back-order status for analysis of root cause and issues that may require intervention
Perform other duties as assigned by Supervisor.