Customer Service Manager

Ecosystems - ProOutdoor - Quality Irrigation - Hydro Tech Irrigation • Lake Saint Louis, MO

11d • Onsite

About The Position

We are seeking a proactive and detail-oriented Customer Service Manager to lead and support our customer service team in Lake St. Louis. This is an exciting opportunity for someone who thrives in a fast-paced, people-focused environment and is passionate about enhancing the customer experience. You'll be responsible for overseeing daily operations, ensuring timely responses to customer needs, and fostering a team-oriented culture.

Requirements

• 2–3 years of customer service experience, preferably in a service-based industry
• High School Diploma or GED
• Strong communication and organizational skills
• Proficient with Microsoft Office and scheduling tools
• Ability to manage multiple priorities in a fast-paced environment
• Positive, team-oriented mindset

Nice To Haves

• Experience in the lawn care, irrigation, or landscaping industry
• Familiarity with ServiceTitan or similar software

Responsibilities

• Lead and manage the customer service team to ensure high-quality service and responsiveness
• Schedule and coordinate customer service requests
• Communicate clearly and efficiently with customers through phone, text, and email
• Follow up on missed service payments as needed
• Oversee and review technicians’ daily schedules to ensure optimal coverage and efficiency
• Track customer concerns and escalate unresolved issues appropriately
• Maintain accurate customer records and notes in CRM systems
• Collaborate with other departments to ensure service requests are fulfilled promptly
• Uphold company values through professionalism, teamwork, and a positive attitude

Benefits

• Comprehensive Benefits: Medical, dental, vision, and more
• Retirement Savings: 401(k) with company match (if applicable)
• Paid Time Off: Vacation, sick days, and holidays
• Professional Development: Ongoing training and career growth
• Supportive Team Culture: Join a collaborative environment focused on customer success

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED