Customer Service Manager (Onsite) - Austin, TX

Compass Group

1d•$60,000 - $65,000•Onsite

About The Position

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come grow with us. We are Canteen. We are seeking a highly motivated Customer Service Manager (CSM) with strong leadership experience to oversee our internal water distribution operation. This role manages the flow of water to 50 vending machines located throughout a large, multi story manufacturing facility. The ideal candidate has a military background or some college/degree, experience supervising teams, and thrives in fast paced, ever changing environments.

Requirements

Military experience, or some college coursework, or a completed degree.
Minimum 3+ years of leadership experience, with responsibility for at least 5 direct reports.
Experience in manufacturing, especially food or beverage, is highly preferred.
Strong proficiency with Microsoft Excel (reporting, logging, basic formulas).
Proven ability to work under pressure, manage shifting priorities, and adapt to fast-paced, chaotic customer demands.
Strong communication skills and the ability to enforce accountability.
Ability to navigate and work in a large, multi level facility with frequent stair use.

Nice To Haves

Positive, proactive attitude with excellent problem solving abilities.
High level of integrity, reliability, and ownership.
Team-first mentality with a focus on continuous improvement.

Responsibilities

Lead, coach, and hold accountable a team of associates responsible for filling vending machines and collecting return bottles.
Oversee the distribution of water products to 50+ vending machines located inside and outside the factory.
Ensure all returned bottles are properly collected and delivered to the Boomerang Room.
Maintain a daily report detailing inventory movements and water distribution.
Complete a weekly inventory to reconcile product usage and stock levels.
Provide clear, accurate pass down notes to the day shift supervisor.
Navigate daily operational changes driven by customer needs, ensuring quick pivots and solution-oriented responses.
Manage operations in a 5 story building, often requiring the ability to climb multiple flights of stairs due to frequent elevator outages.
Promote a positive, “can do” team culture focused on safety, accuracy, and service.