Customer Service Manager
About The Position
The Customer Service Manager position will perform the following duties: Manages a staff of Customer Service Representatives in a positive, professional manner Designs the organization for optimal customer service and promote excellence by providing superior service to each customer Develops and implements customer service strategies to attain budgeted sales dollars Prepares budget and controls expenses Determines service requirements and standards Resolve escalated problems as needed Ensure accurate and prompt order and credit processing
Requirements
- High School Diploma or Equivalent
- Management experience with direct reports
- Customer Service / Inside Sales Experience
Nice To Haves
- 3 - 5 years of management experience in a Customer Service environment
- Proficient computer skills
- Strong Excel skills
Responsibilities
- Manages a staff of Customer Service Representatives in a positive, professional manner
- Designs the organization for optimal customer service and promote excellence by providing superior service to each customer
- Develops and implements customer service strategies to attain budgeted sales dollars
- Prepares budget and controls expenses
- Determines service requirements and standards
- Resolve escalated problems as needed
- Ensure accurate and prompt order and credit processing
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
