Customer Service Manager

DNOW•Odessa, TX

29d

About The Position

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service. START YOUR CAREER NOW. The Customer Service Manager will be responsible for managing the account representative, customer service representatives/ inside sales and administration teams to achieve maximum productivity and profitability. This will be done by improving communications, both internally and externally, motivating the current workforce by exercising professionalism, providing a safe work environment for employees and by providing superior service to our customers.

Requirements

High School diploma or equivalent
Relevant business experience (drilling, oil and gas production, electrical and/or pipeline)
Product knowledge in the oil and gas industry
Employee relations and/or development experience, preferably in the oil & gas industry
Written and oral communication skills, both internal and external
Computer skills (Microsoft Office – Excel and Word)
Follow established guidelines, policies, and procedures
Must be able to physically lift up to 50 pounds.
Must have current, valid driver’s license and acceptable driving record at all times.
Work closely with other departments or business units and directly with customers
Possess integrity and a dedication to results
Analytical skills, objectivity and organizational skills
Management experience

Responsibilities

Assist with cycle counting and inventory reconciliation
Review open purchase orders, expedite material, and audit procurement cards
Work with Branch Manager to deliver financial results (i.e. revenue, margin and return on capital employed)
Work with Branch Manager to develop and initiate a strategy to increase market share (i.e. new products, existing and non-existing business)
Support the account representatives and inside sales representatives in soliciting customers and growing market share
Improve customer relationships with both an emphasis in and focus on excellent customer service
Manage the account representative, inside sales and administration teams
Perform warehouse and/or driver duties, when required