Customer Service Manager

BeLeaf Medical • North Kansas City, MO

1d • $50,000

About The Position

The Customer Service Manager plays a vital role in ensuring exceptional customer experience by handling inquiries, resolving issues, and supporting store operations along with the CSR team. The ideal candidate is detail-oriented, responsive, and committed to maintaining high service standards.

Requirements

• High School Diploma or educational equivalent.
• Prior experience working at a dispensary or cannabis company a plus.
• Prior experience working in a high-volume retail establishment.
• Minimum of 21 years of age.
• Ability to obtain MO Agent ID.
• The ability to sit or stand for long periods of time (4+ hours).
• The ability to bend, squat, and reach overhead.
• The ability to lift up to 25 pounds at one time

Nice To Haves

• Prior experience working at a dispensary or cannabis company a plus.

Responsibilities

• Serve as a primary point of contact for customer inquiries, providing accurate information on products, services, and store policies.
• Address and resolve customer concerns by identifying issues, determining appropriate solutions, and following up to ensure satisfaction.
• Communicate with the CSR team concerning all updates, policy changes, and other information as needed.
• Lead training in all processes and ongoing learning.
• Maintain proficiency in all store operations, including bud-tending, cashiering, reception, and fulfillment.
• Answer and manage incoming phone calls, organizing customer inquiries for appropriate resolution.
• Collaborate with store MODs to address and resolve customer-related concerns.
• Support the Dispatch/Delivery team by verifying new customers and ensuring accurate delivery times.
• Ensure positive customer interactions by delivering prompt and professional responses.
• Create schedules for the department ensuring there is proper coverage for each shift.
• Additional duties and tasks assigned by management.

Benefits

• $50,000+, commensurate with experience.
• Health, dental, vision, short-term disability, and life insurance, with individual employee premiums covered by the company at 100%.
• 401k with matching.
• 15 days of paid time off.
• 9 paid holidays and an additional 3 floating holidays.
• Paid parental leave.
• Generous employee discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED