Customer Service Manager
About The Position
Responsible for providing overall direction and leadership to the customer support team. Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies. In addition to business improvement, provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals. Act as a front-line decision maker, managing major and significant customer accounts; some having enterprise agreements. Provide significant process and/or product expertise and be a subject matter expert resource for other team members. Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations.
Requirements
- High school diploma or GED
- Five or more years of customer relations experience in the containers and packaging industry required; experience in the corrugated box industry strongly preferred
- Builds Effective Teams
- Collaborates
- Customer focus
- Decision quality
- Directs Work
- Drives Engagement
- Ensures Accountability
- Manages conflict
Nice To Haves
- Bachelor’s degree in a related field or related experience and/or training; or equivalent combination of education and experience
- Computer data-entry experience
- Experience in the corrugated box industry
Responsibilities
- Providing overall direction and leadership to the customer support team
- Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies
- Provide team members with challenging work and developmental objectives
- Act as a front-line decision maker, managing major and significant customer accounts
- Provide significant process and/or product expertise and be a subject matter expert resource for other team members
- Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations
Benefits
- Medical
- Dental
- Life insurance
- Flexible Spending Accounts
- Short-term and Long-term Disability
- 401(k)
- Company-funded retirement contributions
- Paid Time Off
- Education & Development (including Tuition Reimbursement)
- Student Loan Repayment Assistance
- Voluntary Benefits including insurance for home, auto, vision and pets
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
