Customer Service Manager

Raymour & Flanigan Furniture and Mattresses•Seekonk, MA

About The Position

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!

Requirements

Minimum two years high volume retail or call center management experience.
Consistently demonstrate professional communication and interpersonal skills.
Proficient in PC-based applications.
Leadership skills required.
Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Maintain an entrepreneurial, customer service environment.
Successfully lead, build, and develop a team for modeling service excellence.
Foster partnerships, while cultivating a self-directed team.
Maintain associate payroll, benefit and performance information.
Hire, coach, mentor and develop a team.
Provide consumer resolutions in a call center/retail environment.
Inspect furniture returns and exchanges.
Proactively resolve escalated customer service issues.
Execute warranty protection plans.
Able to identify opportunities and find solutions for continuous improvement.
Act as liaison between the customers, repair technicians and delivery teams.
Communicate delivery concerns with the operation management team.
Maintain repair technician vehicle records and product supplies.
Perform additional functions that may be assigned at the discretion of management.