Customer Service Manager - Warehouse
About The Position
We are looking for a motivated and experienced Customer Service Manager to manage a high-performing team onsite at our client's facility in Medley, FL. This role is essential to driving operational excellence, ensuring client satisfaction, and managing service levels, and driving continuous improvement in our operations. In this role, you will: Lead and manage the warehouse customer service team to ensure timely and accurate responses to customer inquiries. Develop and implement customer service policies and procedures tailored to warehouse operations. Monitor performance metrics and KPIs to ensure service excellence. Collaborate with cross-functional teams to resolve customer issues efficiently. Manage escalations and complex customer concerns with professionalism and urgency. Train, coach, and mentor team members to foster a high-performance culture. Analyze customer feedback and operational data to identify trends and opportunities for improvement. Ensure compliance with company standards and regulatory requirements. Location: This is a full-time onsite role based at a client office in Medley, FL.
Requirements
- Proven experience in customer service management in a warehouse or logistics setting
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in Microsoft Office and logistics/customer service software.
Nice To Haves
- Bachelor's degree in business, logistics, or a related field.
- Familiarity with food safety standards and temperature-controlled transport regulations
- Proficiency in warehouse management systems (WMS) and Salesforce
Responsibilities
- Lead and manage the warehouse customer service team to ensure timely and accurate responses to customer inquiries.
- Develop and implement customer service policies and procedures tailored to warehouse operations.
- Monitor performance metrics and KPIs to ensure service excellence.
- Collaborate with cross-functional teams to resolve customer issues efficiently.
- Manage escalations and complex customer concerns with professionalism and urgency.
- Train, coach, and mentor team members to foster a high-performance culture.
- Analyze customer feedback and operational data to identify trends and opportunities for improvement.
- Ensure compliance with company standards and regulatory requirements.
Benefits
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Professional, Scientific, and Technical Services
Number of Employees
5,001-10,000 employees
