Customer Service Manager - Fleet Manager

Clarke Power Services • Smyrna, DE

12d • $120,000

About The Position

When you work with Clarke Vehicare, you are working with an industry leader. Our Vehicare team is currently looking for a Customer Service Manager - Fleet Manager to keep up our level of commitment to customer service and safety. Customer Service Manager - Fleet Manager directs and coordinates customer service activities of the fleet maintenance branch to service and maintains a dedicated client delivery fleet. Mechanical background required and strong customer relationship skills a must. This is a great opportunity with a company that offers a competitive salary, comprehensive benefits, and career growth.

Requirements

• Mechanical background required and strong customer relationship skills a must
• Bachelor's degree (B. A.) from four-year college or university; OR four or five years related fleet management experience.
• Mechanical background with formal education and/or experience required.
• Valid State Driver's License
• Implement and enforce Health and Safety rules, regulations, policies, procedures, and prescribed instructions.?
• The associate must be able to lift and/or move up to 50lbs and occasionally lift and/or move up to 100lbs with assistance.

Responsibilities

• Seeing that all client requests are answered in a timely fashion
• Overseeing the scheduling of work in the shop
• Staffing levels of the technicians
• Overseeing the closing of repair orders
• Overseeing all the shipping & receiving activities
• Branch inventory control
• All branch Human Resources activities
• Client meetings and handling of Customer complaints
• Maintaining client-based reports on client dedicated system
• Responsible for the building and grounds
• Managing monthly workload and repairs to meet client budget
• Capital expenditures
• Responsible for maintaining continual improvement in operations (5s shop, detailed 5S mobile service trucks, technician electronic data entry)
• Sound business practices
• Compliance with applicable OSHA, EPA, DOT regulations
• Monitoring of key branch measures

Benefits

• Weekly Pay!
• Medical, Dental, Vision Insurance starts the first day of the month after you start!
• Healthcare Savings Account Option with Annual Company Contribution!
• 401K Savings Plan with Company Contribution Every Paycheck!
• Paid Holidays and Vacation!
• Life and Disability Insurance!
• Enjoy FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country!
• Work with a GREAT Team of people!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees