Customer Service Management

Traveling with Mchaila•Grand Rapids, MI

2d•Remote

About The Position

We are seeking a proactive and organized Customer Service Management professional to guide client interactions, maintain service quality standards, and ensure a smooth, professional experience from initial contact through completion. In this fully remote role, you will help oversee communication flow, coordinate service processes, and maintain consistency across client touchpoints. This opportunity is ideal for someone who thrives in a client-focused environment, enjoys improving workflows, and can confidently manage multiple priorities while working independently within structured systems and mentorship support.

Requirements

Strong written and verbal communication skills
Excellent organizational and time-management abilities
Problem-solving mindset with attention to detail
Ability to manage multiple client needs independently in a remote environment
Comfortable using digital systems and applying training effectively
Reliable, professional, and service-driven
Must be a citizen of the US, UK, Mexico, Australia, Spain, or LATAM

Nice To Haves

Experience in customer service, client management, or coordination (helpful but not required)

Responsibilities

Oversee daily client communications to ensure clarity, professionalism, and responsiveness
Monitor service workflows to maintain efficiency and high-quality standards
Ensure timely follow-ups, confirmations, and resolution of client concerns
Coordinate scheduling, documentation, and service details as needed
Maintain accurate records and ensure consistency across processes
Provide calm, solution-oriented leadership in client-facing situations
Identify opportunities to improve communication flow and service delivery