Customer Service & Logistics Specialist

Advantage Sales & Marketing dba Advantage Solutions•Baltimore, MD

About The Position

At our Company, we grow People, Brands, and Businesses! We are seeking a talented Customer Service & Logistics Specialist to support the brand and logistical managers in various business areas. This role is dedicated to managing customer relationships and expectations across multiple clients and vendors. Provide special tracking for customs duties to support drawback calculation and ad-hoc reporting on orders against commitments for MVM’s and/or other special sales events. Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today! The Customer Service & Logistics Specialist supports brand and logistical managers in various business areas. This role is dedicated to managing customer relationships and expectations across multiple clients and vendors. The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Requirements

Bachelor's Degree in Business Administration, Operations Management, or Marketing or equivalent experience required
1-3 years of experience in a related field
Excellent written communication and verbal communication skills
Excellent customer service orientation
Ability to gather data, to compile information, and prepare reports
Well-organized, detail-oriented, and able to handle a fast-paced work environment

Responsibilities

Assists with tasks and deliverables of the Logistics Manager.
Maintain the purchase order databases for the importer and brokerage businesses
Review PO’s for accuracy
Communicate with Sales force and/or Customers on orders received, corrections and order status
Troubleshoots issues that arise
Assists with general administration of import and brokerage partners.
Provide ad-hoc reporting on orders against commitments for MVM’s and/or other special sales events.
Provide special tracking for customs duties to support drawback calculation