Customer Service & Logistics Specialist
About The Position
Customer Service & Logistics Specialist At our Company, we grow People, Brands, and Businesses! We are seeking a talented Customer Service & Logistics Specialist to support the brand and logistical managers in various business areas. This role is dedicated to managing customer relationships and expectations across multiple clients and vendors. Provide special tracking for customs duties to support drawback calculation and ad-hoc reporting on orders against commitments for MVM’s and/or other special sales events. Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today! The Customer Service & Logistics Specialist supports brand and logistical managers in various business areas. This role is dedicated to managing customer relationships and expectations across multiple clients and vendors. The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Requirements
- Bachelor's Degree in Business Administration, Operations Management, or Marketing or equivalent experience required
- 1-3 years of experience in a related field
- Excellent written communication and verbal communication skills
- Excellent customer service orientation
- Ability to gather data, to compile information, and prepare reports
- Well-organized, detail-oriented, and able to handle a fast-paced work environment
Responsibilities
- Assists with tasks and deliverables of the Logistics Manager.
- Maintain the purchase order databases for the importer and brokerage businesses
- Review PO’s for accuracy
- Communicate with Sales force and/or Customers on orders received, corrections and order status
- Troubleshoots issues that arise
- Assists with general administration of import and brokerage partners.
- Provide ad-hoc reporting on orders against commitments for MVM’s and/or other special sales events.
- Provide special tracking for customs duties to support drawback calculation
Benefits
- Full-Time Benefits (Medical, Dental, Vision, Life)
- 401(k) with company match
- Training and Career Development
- Generous Paid Time-Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
