Logistics Customer Service Agent
About The Position
Expeditors is a Fortune 500 global logistics company that satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. We pride ourselves on being a solutions-based organization and take time to understand each customer’s individual business needs. As a non-asset based organization, we have considerable flexibility when managing our customers’ supply chains. Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. We take care of our employees, and they take care of our customers! We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by positions that are more than just jobs, but chances to grow. Do what you love and build a career with us!
Requirements
- High School Diploma
- Excellent customer service skills; friendly, courteous, empathetic and helpful
- Effective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly and concisely to obtain positive results
- Strong attention to detail and organizational skills
- Proven desire to learn and expand knowledge base
- Sense of urgency around all aspects of customer service
- Emotional resilience, can withstand stress
- Work effectively and productively with others
- Proficient computer skills, including Microsoft Office products (Outlook, Excel, Word, PowerPoint)
- Fluent in English
- Candidate must be located in the US in the local market.
Nice To Haves
- Bachelor's degree in Business, Supply Chain/Logistics or related field is preferred, but not required
- One year of work experience in a customer service related role
Responsibilities
- Prepare, handle, and process documentation- including house and master air waybills, commercial documents and customs/regulatory documents
- Update shipment information it a timely and accurate manner into our operating system
- Timely freight dispatch to avoid disruptions in customer's supply chain
- Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person
- Review and monitor reports to understand individual performance, impact and opportunities for development
- Accurately execute invoicing based on established customer SOP's, rate shells and Tariffs
- Contribute to maintaining strong vendor relationships- airlines, trucking companies and others
- Maintain compliance standards at all times- including internal policies and procedures, external government regulations and customer requirements
- Meet key performance indicators in support of department, branch, product and company goals
- Desire to understand overall department process flow and constantly seek opportunities for improved efficiencies
- Escalate problems or decisions to Management based on established guidelines and procedures when necessary
Benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Purchase Plan
- Training and Education Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
