Customer Service Logistics Coordinator

Employee Magnets•Wilsonville, OR

About The Position

Seeking experienced Customer Service Logistics Coordinator with RECENT hands-on experience with customer sales order management, import/export, national & international shipping and invoice processing including contract sales, spare parts and warranty orders for multiple facilities. Previous manufacturing experience is a plus. Key Responsibilities Spare Parts/Warehousing Responsible for promptly responding to customer emails and calls and resolving their needs such as spare part inquiries\orders with quotations\confirmations within 1 hour of receipt. Arrange for shipment of spare parts including assisting with packing and creating equipment, when required. Provide accurate, timely, customer-focused administration of spares orders to ensure accurate and on-time delivery of customer orders. (80% of orders are to be processed & shipped within 24 hours, 10% within 1 week and 10% within 1 month). All Order Confirmations must be sent to the Client within 1 hour of Receipt of Order. Document Delivery Notes with Tracking Number on the same day. Ensure all requirements for customer shipments are executed in an efficient and cost-effective manner. Ensure invoices are raised and processed accurately within the required timeframes (i.e. e-mailed to customers on the same day as Delivery Note). Follow up spares deliveries regularly by telephone to ensure customer satisfaction. Make proactive calls to customers to assess customer satisfaction and promote optimal spares inventory holdings are established\maintained. Complete & review the Spares Linked Back Order report with Divisional Manager on a weekly basis and forward to Sales Manager – Aftermarket at the end of each month. Work with finance on stock takes/turns to reduce aging inventory Work with quality to receive deliveries timely and process return to vendor items quickly. Other tasks and duties as reasonably requested. Contracts Attend kick-off meetings and contribute to successful initiation of Customer Projects. Load Sales Orders into the company system and liaise with clients, sales and projects staff to clarify order requirements, updating/amending, as necessary. Load Purchase Orders into and liaise with clients, sales and projects staff to clarify order requirements, updating/amending, as necessary. Coordinate, complete and review all shipping documentation, ensuring all paperwork conforms to regulations as demanded by the country of destination and departs with the goods by the cut-off time. Update Sales Order with all shipment details including carrier and AWB/OBL/Con-note numbers and freight costs. Purchase 'Special / New' product items from internal or external suppliers to be delivered in a timely manner and/or to be consolidated with final contract delivery. Assist with packing and crating equipment, when required. Complete & review the Contract Linked Back Order report with Divisional Manager on a bi-monthly basis to ensure timely delivery and invoicing of Contract Orders. Other tasks and duties as reasonably requested.

Requirements

Minimum of 3 years' experience in booking air & sea freight and coordinating export shipments/documentation (local and international including letters of credit, bills of lading, packing lists, certificates of origin and embassy legalization requirements.
Experience with ERP systems is required, D365 knowledge a plus.
Solid knowledge of MRP stock control procedures, sales order processing and invoicing
Must be able to multitask, be flexible, work under pressure, develop, build and maintain strong relationships with management, co-workers, suppliers and clients
Self-motivated and driven, able to look ahead & prepare for upcoming tasks
Identify with company values including being a team player, passionate, professional, committed, honest and treat people with dignity and respect
Must have excellent time management skills, excellent communication (written and verbal)
Able to solve problems & make decisions in line with organizational philosophies and practices, work well both autonomously and as part of a team
Must have advanced computer skills in MS Outlook, Word & Excel

Nice To Haves

Previous manufacturing experience is a plus.
Exposure to the manufacturing industry (specifically food and packaging) is advantageous
D365 knowledge a plus.

Responsibilities

Promptly responding to customer emails and calls and resolving their needs such as spare part inquiries\orders with quotations\confirmations within 1 hour of receipt.
Arrange for shipment of spare parts including assisting with packing and creating equipment, when required.
Provide accurate, timely, customer-focused administration of spares orders to ensure accurate and on-time delivery of customer orders.
Document Delivery Notes with Tracking Number on the same day.
Ensure all requirements for customer shipments are executed in an efficient and cost-effective manner.
Ensure invoices are raised and processed accurately within the required timeframes (i.e. e-mailed to customers on the same day as Delivery Note).
Follow up spares deliveries regularly by telephone to ensure customer satisfaction.
Make proactive calls to customers to assess customer satisfaction and promote optimal spares inventory holdings are established\maintained.
Complete & review the Spares Linked Back Order report with Divisional Manager on a weekly basis and forward to Sales Manager – Aftermarket at the end of each month.
Work with finance on stock takes/turns to reduce aging inventory
Work with quality to receive deliveries timely and process return to vendor items quickly.
Attend kick-off meetings and contribute to successful initiation of Customer Projects.
Load Sales Orders into the company system and liaise with clients, sales and projects staff to clarify order requirements, updating/amending, as necessary.
Load Purchase Orders into and liaise with clients, sales and projects staff to clarify order requirements, updating/amending, as necessary.
Coordinate, complete and review all shipping documentation, ensuring all paperwork conforms to regulations as demanded by the country of destination and departs with the goods by the cut-off time.
Update Sales Order with all shipment details including carrier and AWB/OBL/Con-note numbers and freight costs.
Purchase 'Special / New' product items from internal or external suppliers to be delivered in a timely manner and/or to be consolidated with final contract delivery.
Assist with packing and crating equipment, when required.
Complete & review the Contract Linked Back Order report with Divisional Manager on a bi-monthly basis to ensure timely delivery and invoicing of Contract Orders.
Other tasks and duties as reasonably requested.