Customer Service Liaison

Elevare Branding•Rochester, NY

4d•$50,000 - $54,000

About The Position

We are looking for a proactive and polished Customer Service Liaison to join our team. In this role, you will serve as the primary point of contact for client inquiries, ensuring that each interaction reflects our company's standards of quality and professionalism. You will help strengthen customer relationships, support daily communications, and contribute to the overall satisfaction and retention of our clients. This position is ideal for individuals who thrive in client-facing environments and enjoy bringing clarity, support, and organization to each customer experience.

Requirements

Strong communication, interpersonal, and organizational skills.
Ability to manage multiple client interactions with clarity and professionalism.
Problem-solving mindset with attention to detail and service consistency.
Comfortable working in fast-paced environments and adapting to evolving priorities.
Professional demeanor and a customer-centered approach.
Ability to work both independently and collaboratively with internal teams.

Responsibilities

Serve as the main liaison between clients and internal teams, ensuring clear and timely communication.
Address customer inquiries, requests, and concerns with professionalism and accuracy.
Maintain detailed client records and monitor account needs to ensure ongoing satisfaction.
Coordinate solutions by collaborating with appropriate departments to meet client expectations.
Provide follow-up communication to ensure all concerns and requests are resolved effectively.
Support the development of customer engagement strategies that enhance retention and service quality.
Uphold company standards in every interaction to ensure a consistent and exceptional client experience.