Customer Service Liaison

Alphabe Insight Inc • Phoenix, AZ

10d

About The Position

We are seeking a dedicated and articulate Customer Service Liaison to support daily communication between clients and internal teams. The ideal candidate will serve as the primary point of contact for inquiries, ensuring that every interaction is handled with clarity, accuracy, and professionalism. This role requires strong organizational skills, a proactive mindset, and the ability to maintain a high standard of customer care in a fast-paced environment.

Requirements

• Strong written and verbal communication skills.
• Ability to multitask and prioritize effectively.
• Professional demeanor and customer-focused approach.
• Detail-oriented with strong organizational abilities.
• Ability to work independently while collaborating with cross-functional teams.
• Problem-solving mindset with a proactive approach to client support.

Responsibilities

• Serve as the main liaison between clients and internal departments.
• Respond to inquiries, provide guidance, and ensure timely follow-up.
• Maintain accurate records of interactions, requests, and resolutions.
• Support the coordination of services, appointments, or account updates.
• Identify client needs and offer appropriate solutions or recommendations.
• Ensure all communication aligns with company standards and policies.
• Monitor ongoing cases and assist in maintaining smooth operational workflows.

Benefits

• Competitive salary aligned with market standards.
• Opportunities for professional growth and internal advancement.
• Supportive and collaborative work environment.
• Skill-building and development opportunities.
• Full-time position with long-term stability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed